When enabled by proper files, the characteristics of the sound card (like model, manufacturer, number of channels) are completely available to computers, and all its features are made accessible.

Usually, Windows operating systems apply a generic audio driver that allows computers to recognize the sound card component and make use of its basic functions. Close the wizard and perform a system reboot to allow changes to take effect. Read EULA (End User License Agreement) and agree to proceed with the installation process. Allow Windows to run the file (if necessary). Locate and double-click on the available setup file. Unzip the file and enter the newly-created directory. Save the downloadable package on an accessible location (such as your desktop). To install this package please do the following: Even though other OSes might be compatible as well, we do not recommend applying this release on platforms other than the ones specified. If it has been installed, updating (overwrite-installing) may fix problems, add new functions, or expand existing ones. If you are still encountering issues after trying these steps, submit a request to Zoom Support.This package contains the files needed for installing the Audio driver. Clear cache and cookies from the settings.

Check for any available operating system updates.

Uninstall the app, then download and reinstall it.

Make sure that you have downloaded the latest version.

Perform general troubleshooting for audio issues

Uninstall and reinstall any audio drivers.

Make changes to privacy settings to grant permission to access the microphone on your device.

Make sure that Zoom is allowed to use your microphone.

Make sure that the correct audio output is selected.

Record a message to test your microphone, then listen to the playback to test your speakers or headphones.

Test your audio to ensure that it is working properly.

Ensure that no other applications are using the microphone at the same time.

Supported USB devices less likely encounter audio issues. However, the devices listed are what we recommend for the most optimal experience. Note: USB devices not listed within the above article may still work with Zoom.

Make sure that you are using a supported USB device for Zoom.

If it’s a bluetooth device, ensure that it is turned on and connected properly.

Unplug the device, then plug it back in.

Check if the microphone, speakers, or headphones are plugged in and not muted.

How to troubleshoot audio issues Check your device Prerequisites for troubleshooting audio issues

Perform general troubleshooting for audio issues.

If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below.

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